In ontario, many of your rights as a consumer are set out by the consumer protection act cpa and other consumer protection legislation that cover the most common consumer transactions. The ministry monitors all complaints and inquiries to track patterns of misconduct by a business or sector. Consumer protection for the 21st century legislative assembly of. The ontario association of credit counseling services has a list of. Consumer complaint form consumer beware list ontario. Appointment of controller, deputy controllers, etc. In ontario, many of your rights as a consumer are set. Protection ontario program through the ministrys consumer services operations division. Filing a consumer complaint in ontario all ontario. You are receiving this notice because a consumer believes you have violated the consumer protection act, 2002. Putting consumers first act consumer protection statute law amendment, 2017. Short title, extent, commencement and applications. Laws of malaysia act 599 consumer protection act 1999 arrangement of sections part i preliminary section 1. Freedom of information and protection of privacy manual page v prohibiting profiting from recounting crimes act, 2002 59.
Your rights under the consumer protection act ontario. Learn about your consumer rights and the protection available to you under the consumer protection act. Documents must be submitted in jpeg, word, excel or pdf formats. Freedom of information and protection of privacy manual. Consumer complaint ontario central forms repository form.
Or, if you prefer, a form in pdf is also available. The program includes a number of consumer protection laws to ensure that businesses act fairly and in accordance with law. Based on your efforts to resolve the matter, the ministry may not need to becom e involved. Consumer protection legislation should be fair, and should enhance ontarios reputation as a place for businesses to grow and invest and where. Bill 59, putting consumers first act consumer protection. Bill 59 from parliament 41 session 2 of the legislative assembly of ontario. The consumer protection branch is here to help you understand ontario s consumer protection legislation, direct you to the right information and mediate written complaints between consumers and businesses. Its the first step before you can file a complaint with the business or with the ministry. If you have questions about your rights under the consumer protection act or other laws. Please consider the details of the attached letter. The consumer protection act, 2002 is the law that covers many of the things you are going to buy or rent in ontario. Director, consumer protection ontario, ministry of government and.
The ministry asks consumers who have a complaint to first try to resolve the issue by writing to the consumer reporting agency. Ontario is reminding consumers that, as of january 1, 2017, new requirements are in place for tow truck or vehicle storage services designed to increase transparency and strengthen consumer protection. If you have any questions about filing a complaint, call consumer protection ontario between 8. Review your rights if you feel that youve been wronged by a business.